ALL PRODUCTS SOLD ON THIS WEBSITE ARE FOR PROFESSIONAL USE AND BY PURCHASING THESE PRODUCTS, THE RESPONSIBILITY FOR CORRECT USEAGE LIES WITH THE PURCHASER THEMSELVES. THE COMPANY ACCEPTS NO RESPONSIBILITY FOR MISUSE OR INCORRECT USE DUE TO INSUFFICIENT TRAINING OR PRODUCT KNOWLEDGE.
In these terms and conditions "the seller" or the "company" means cuccio.co.uk or any subsidiary or associated company. The "buyer" means the purchaser of goods from the seller under these terms and conditions.
Version: May 2018
This policy sets out the basis on which we collect and process your personal data through your use of our website and/or signing up for newsletters, competitions and other marketing activities online.
Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.
INFORMATION ABOUT US
YOUR PERSONAL DATA
Information You Provide to Us
You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, contact us, or sign up for newsletters and other marketing activities online:
Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.
We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.
Information We Collect When You Use Our Website
As you interact with our website, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Usage Data - includes details of products and services you have purchased from us, and information about how you use our website
Technical Data - includes:
Other - We may also receive information from third parties we work closely with such as delivery services, credit reference agencies and fraud prevention agencies.
WHAT WE USE YOUR PERSONAL DATA FOR
Data protection law in the UK allows us to collect, use, store and transfer personal information if we have one or more of the following purposes for doing so:
Below are the ways we will use your personal data to fulfil your contract and/or for our legitimate interests:
We need your consent for direct marketing communications. If you have expressly given your consent to receive direct marketing from us via our website we may use the information you have given us for:
At any time you can opt out of direct marketing or change your preferences.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may share your information within Cuccio Europe and with our selected third parties for the purposes referred to above. For example:
We require all third parties engaged by us to respect the security of your personal data and to treat it in accordance with the law. Such third parties are only allowed to process your personal data in accordance with our instructions, and not for their own purposes.
OPTING OUT OF MARKETING AND PREFERENCE UPDATES
If you no longer wish to receive direct marketing and updates from Cuccio Europe you can unsubscribe at any time by clicking on the link in the footer of the email or using the ‘unsubscribe from all’ link within the email preference centre accessible through the emails. Alternatively you can contact customers services on +44 (0) 115 9753656 or email firstname.lastname@example.org. If you are a registered online customer you can also opt out and amend your preference settings within your login profile under "My Account".
SECURITY OF YOUR PERSONAL DATA
Our websites have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. All information you provide to us is stored on secure servers. We have also put in place procedures to deal with any suspected personal data breach.
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you to choose an effective, secure password and not to share your password with anyone.
We recommend only connecting to secure wireless networks that you trust to reduce the risk of unauthorised people intercepting your online activity. Beware of the risks of using public wifi.
If you receive an email purporting to be from Cuccio Europe asking for personal data, please do not respond to the email but please let us know that this has happened so we can check whether the email is genuine.
HOW LONG WE KEEP YOUR PERSONAL DATA
We will keep your data for as long as you are a customer and thereafter we may keep it for longer in order to respond to any questions or complaints and to maintain necessary records to satisfy legal, accounting or reporting requirements. We may also keep your data for research or statistical purposes.
You have the right to object to our use of your personal information, or to ask us to delete, remove or stop using it if there is no need for us to keep it. Please let us know if you think we should not be using it, but please be aware that there may be legal or other official reasons why we need to keep or use your information.
Your rights under data protection laws in relation to your personal data are briefly summarised below, and you can exercise these rights by emailing us at email@example.com by writing to us at Customer Services Dept. Cuccio Europe, Unit 7 Sandstone Court, Bulwell, Nottinghamshire, NG6 8NN England:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data and we try to respond to all requests within one month.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with any concerns you may have before you approach the ICO so please contact us in the first instance.
If you have any questions or require any more information please contact us at firstname.lastname@example.org
Prices are listed in £ Sterling for the UK and are subject to the addition of VAT at the standard rate of 20%.
UK Mainland - we will be happy to accept orders with no minimum order value but a small carriage charge will be applied.
We ship within the UK only. All enquiries for Europe should be addressed to email@example.com and we will direct you to our appropriate distributor within that country.
Parcels will be sent by our nominated carrier service or by Royal Mail Second Class.
* Whilst we cannot guarantee, we do aim to despatch to the UK mainland within 1-2 working days of receiving your order
Should you require a special delivery i.e. Weekend/am/weekday evenings, please ask our sales team for details.
We will be happy to despatch your order once payment has been cleared. We accept all major credit/debit cards and Paypal.
We will accept written cancellation of your order within 24 hours of receipt of order, after this point, cancellation will not be accepted.
Alterations to orders must be made in writing prior to the expiration of the 24 hour cancellation period. If you wish to add to your order, we will endeavour to do so prior to despatch, however in some cases this may not be possible and therefore delivery charges will apply.
Claims for loss or damage to goods in transit cannot be accepted unless the Company is advised within 48 hours of receipt of goods in the case of damage. The Company must be informed in writing within 14 days of date of invoice in the case of loss. The Company will not entertain claims made outside the stated time limits.
Goods which have been ordered in error or are not as expected, the Company may agree to accept their return on the following conditions: